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Toll Free: 1-844-969-3694
Tel: 780-489-3694
info@myscooter.ca
TERMS AND CONDITIONS
 
Our mission is to provide you with a comprehensive selection of top quality Folding Electric Wheelchairs and Scooters at competitive pricing and entirely at your convenience. Once your order is received we'll confirm the product's availability and it's estimated delivery.
 
We can ship the Zinger the Zoomer and the Mobi to you at no charge within Canada provided they can be delivered by standard ground courier service. Unfortunately we cannot ship to the USA. Custom shipping methods within Canada can also be arranged as required for an additional charge at our cost. The wheelchairs are well packaged for protection and arrive fully assembled but for attaching the joystick controller at unpacking time. 
 
Your satisfaction is guaranteed. We've been in business since 1982 and have an A+ Business Accreditation with the Better Business Bureau with a 5 Star client rating. We are licensed by Health Canada as a Medical Device Establishment MDEL #11400. The Zinger and Zoomer are personal mobility aids and are not considered to be medical devices.
 
We're at your service, thank you for shopping at MyScooter.ca, you won't be disappointed with your purchase you have our promise!
RETURN POLICY
 
Items may be returned within 30 days from the date of purchase for a full refund minus the cost of return shipping, provided they are accompanied by our supplied return authorization # and are shipped to us in their original packaging exactly as first received.
 
Returned items must be in new selling condition and in their original packaging. To return an item you must first contact My Scooter to obtain a Return Authorization Number. Please do not return items without an RA #. Returned items with no RA # will be refused or returned at the shipper’s expense. Refunds will be issued by mailed cheque immediately upon inspection of the authorized returned undamaged goods.
 
RETURN GUIDELINES
     
1) You are only responsible for the cost of shipping an item back to My Scooter for an otherwise full refund. We do not charge any restocking fees and we absorb the loss of our original shipping costs to you.
 
2) A returned item must be re-packaged carefully in it's original packing material and be clearly marked with our RA # on the shipping label for a credit to be processed accurately.
 
3) Improper packaging may cause shipping damage to the product being returned. This will impact the amount of credit to be refunded.
 
4) All returned items damaged due to improper packaging must be replaced and/or repaired at the sender’s expense.
 
5) If we delivered the unit to you within our service area then we will pick it up undamaged at no charge.
 
In summary your only cost to return an item to us for a full refund is it's shipping cost back to Edmonton, provided the above return guidelines are met. If we've done our jobs properly by recommending a suitable item for you after having discussed your needs and requirements the risk of return should be low, and there are in fact very few returns.
 
If you do need to return an item to us we will send you a return shipping label and arrange for a prepaid courier pick up on a day that's convenient for you. The amount deducted from your refund will be $100.00-$125.00 return shipping cost, depending where in the country you reside, and provided the return guidelines are met. Because our price is $100's less than the competition's we feel your risk of loss is minimal when you compare the real savings you'll enjoy by purchasing our products.
PRIVACY
Your Privacy is important to us, our internet url https:// indicates that our website uses additional layers of  security so your personal information is safe and secure. My Scooter does not share client data with anyone nor does it store any sensitive information such as credit card numbers once a transaction is completed.
 
Please do not hesitate to contact us with any questions you may have, we'd love to hear from you, and remember the only silly question is the one that isn't asked...
All the best, stay well and stay safe, thank you. 
My Scooter
15310 - 108 Ave. NW
Edmonton, AB Canada T5P 1A2