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MISSION STATEMENT
Our mission is to provide top quality portable folding electric travel wheelchairs at a competitive price supported by our 5 Star client rated customer service.
As the importer we are able to offer some folding electric wheelchair models that you won't find anywhere else in Canada.
We'll ship your order for free provided your community is served by standard ground courier services, but less served remote areas will cost extra if available and will be quoted separately if required.
We do not ship to the USA.
Our chair's box travels well by courier as its padded lining protects the chair.
It arrives fully assembled but for attaching its joystick controller.
OPERATING TIPS
To attach the joystick: Insert the rod of the joystick bracket into the hole at the end of the arm rest, tighten the knob under it, line up the 2 white arrows at the wire ends and connect them, tighten their o-ring.
To drive: Turn the joystick on, select its slowest speed on the left of the joystick display to one light only while you learn the chair's controls...and away you go!
To re-charge: Turn the joystick off and plug the charger cable into its charger port at the front and plug the power plug into a regular 110 power outlet.
Your satisfaction is guaranteed. We've been in business in Edmonton since 1982 and we're licenced by the City, have an A+ Business Accreditation with the Better Business Bureau and are very proud to have earned a 5 Star client rating.
We are licenced by Health Canada.
MDEL #11400
We're at your service, thank you for shopping at MyScooter.ca, you won't be disappointed
you have our promise!
RETURN POLICY
Items may be returned within 30 days from the date of purchase for a full refund minus the cost of return shipping, provided they are accompanied by our supplied return authorization # and are shipped to us in their original packaging exactly as first received.
Returned items must be in new selling condition and in their original packaging. To return an item you must first contact My Scooter to obtain a Return Authorization Number. Please do not return items without an RA #. Returned items with no RA # will be refused or returned at the shipper’s expense. Refunds will be issued by mailed cheque immediately upon inspection of the authorized returned undamaged goods.
RETURN GUIDELINES
You are only responsible for the cost of shipping an item back to My Scooter for an otherwise full refund. We do not charge any restocking fees and we absorb the loss of our original shipping costs to you.
A returned item must be re-packaged carefully in it's original packing material and be clearly marked with our RA # on the shipping label for a credit to be processed accurately.
Improper packaging may cause shipping damage to the product being returned. This will impact the amount of credit to be refunded.
All returned items damaged due to improper packaging must be replaced and/or repaired at the sender’s expense.
If we delivered the unit to you within our service area then we will pick it up at no charge.
Provided the above return guidelines are met, your only cost to return an item to us for a full refund is the cost to ship it back to Edmonton in the same packaging just as you received it.
If we've recommended a suitable chair for you after having discussed your requirements the risk of a return is very low. In fact there has only been one return, a DC-2 Carbon Fiber chair that we were test-marketing that was not a good fit for our online client. We understand that the convenience and better prices enjoyed by ordering online also means not having the opportunity to try before you buy, it's a trade-off, and why we offer a no hassle return policy.
If you decide to return your purchase we'll email you a prepaid return shipping label to print and clear tape to the box. Then we'll book a courier pick-up on a day of your choosing that someone will be home to give the box to the courier. The amount deducted from your refund will be the actual return shipping cost, provided the return packaging guidelines are met.
PRIVACY
Your Privacy is important to us, our internet address begins with https:// indicating that our website uses additional layers of security so your personal information is safe and secure. My Scooter does not share client data with anyone nor does it store any sensitive information such as credit card numbers once a transaction is completed.
Please do not hesitate to contact us with any questions you may have, we'd love to hear from you, and remember the only silly question is the one that isn't asked...
All the best, stay well and stay safe, thank you.
My Scooter
Edmonton, AB Canada
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